SALES

As a sales representative, you can use the following features in ChainLinx:

  • Order Tracking and Issue Resolution: Sales representatives can easily follow orders placed and identify any potential issues that may arise during the order fulfillment process. This feature ensures proactive management of orders, enabling prompt resolution of any problems or concerns.

  • Customer Access to Basic Order Information: Customers have the option to log in to the system and access basic information regarding their orders. This self-service functionality enhances transparency and customer satisfaction by providing real-time updates on order status and other relevant details.

  • Follow-Up Reports by the Warden System: The Warden system generates follow-up reports that offer valuable insights to sales teams. These reports cover various aspects, including order fulfillment, quality reports (such as Certificates of Analysis), calculated cost of grade versus real production cost, product deviations, and any production notes. These reports facilitate effective decision-making and enable sales teams to provide accurate and timely information to customers.

  • Claim Handling Support: The Warden system provides trace reports with process data, allowing for faster and more efficient claim handling. These reports contain detailed information related to the production process, aiding in the resolution of customer claims or disputes.

  • Shipment Reports: The Warden system generates follow-up reports that provide information on articles shipped during specific time periods. This feature allows for comprehensive tracking of shipments and assists in inventory management and logistical planning.

  • Unique Product Card for Customer Connection: Each customer is connected to a unique product card, reducing the risk of communication errors when placing orders. This feature ensures clear and accurate order specifications, minimizing potential misunderstandings and enhancing customer satisfaction.

  • Sales Dashboard for Online Order Fulfillment Tracking: A user-friendly sales dashboard is available to track online customer order fulfillment. This centralized interface provides sales teams with real-time visibility into the production flow, reducing the need for extensive email communication and streamlining the sales process.

Our order management system's sales feature is designed to enhance customer experience, streamline sales operations, and promote efficient order fulfillment. It enables sales teams to stay informed, resolve issues promptly, and provide exceptional service to customers.